Return & Exchange Policy – Vape 96
At Vape 96, customer satisfaction is our top priority. We offer a simple and fair return and exchange process to ensure you have a smooth shopping experience with us.
Return/Exchange Timeframe
- You may request a return or exchange within 3 days of receiving your order.
- For in-store purchases, we highly recommend addressing any concerns before leaving the outlet.
- Returns and exchanges are preferably handled in-store for faster service and verification.
How to Request a Return or Exchange
To initiate a return or exchange, WhatsApp us at 0319-7077171 with the following:
- Your order number or proof of purchase
- A brief description of the issue
- Photos or videos (if applicable)
Our customer representative will guide you through the next steps based on your case.
Refund & Exchange Options
- If the product is defective or incorrect, we offer a refund or exchange for another product of similar value.
- No store credits will be issued.
- Refunds will be made using the same payment method used during purchase.
Non-Returnable / Non-Exchangeable Items
Due to hygiene and reuse concerns, the following items cannot be returned or exchanged unless damaged during shipping or found to be defective:
- E-Liquids
- Coils & Tanks
- Batteries
- Mouthpieces & Drip Tips
- Atomizers
Please ensure these products are carefully checked before leaving the store.
Additional Terms
- Items must be returned in their original packaging, with all accessories and components intact.
- Products damaged due to misuse, water exposure, modification, or improper handling will not be accepted.
- Vape 96 is not responsible for any damage caused during return shipping (if applicable).
